Replacement and Return Policy

At Casa, we aim to ensure your complete satisfaction with every purchase. If you are not completely satisfied with your order,

we have an easy exchange and return policy for customers. Here's what you need to know:

Return conditions:

Unopened and unused products: For a product to be eligible for return, it must be unopened, unused, and in its original packaging.

Defective or damaged products: If you receive a defective or damaged product, please contact us immediately. We will arrange for the product to be returned or replaced at no additional cost.

Starting the return process:

Call the number that confirmed your order.

Provide details: Please provide your order number, the name of the product you wish to return, and the reason for the return.

Return process:

Our customer service team will guide you through the return process and provide you with a return authorization.

Packaging the product: Carefully pack the product in its original packaging to prevent damage during shipping.

Return shipping: We cover the return shipping costs, as we care deeply about our customers' satisfaction. Please make sure to follow the return policy instructions mentioned above.

Inspection and processing: Once we receive the returned product, our team will inspect it to ensure that it meets the return criteria. If the return is approved, we will begin the refund process.

Refund process:

Refund Method: Refunds will be processed using the same payment method used for the original purchase.

We strive to make the refund process as quick and efficient as possible, and we appreciate your patience.

If you have any additional questions or inquiries about our exchange and return policy or any other aspect of our website, please do not hesitate to contact us.